The drop-in sessions are run by volunteers, and is therefore not a statutory service, and so we hope that you understand if the service is not running as there would be a valid reason for this.
Please note; We're unable to provide one-to-one support to complete Universal Credit applications and your local Jobcentre should assist with this. Our IT room offers free computer access and volunteer support to set up a Universal Credit claim, on a drop-in basis, and our advice drop-in offers support with ongoing Universal Credit issues.
And we'll do our best to answer any questions you may have over email.
The Welfare Rights volunteer team provides a drop-in advice service on all aspects of social security & welfare, including
Advice on how to apply for benefits
Contacting DWP & the local authority
Lodging mandatory reconsiderations & appeals Support
Drop-in times are :
10am-1pm & 2-4pm Tuesday to Thursday
2-4pm on Fridays
Our Welfare Rights Advice Morning Drop-in service starts at 10:30am. Please arrive at 10am to write your name down on the list and to avoid disappointment, we operate on a first-come-first-served basis and are only able to see 3 people per session.
UC50, ESA50, and PIP2 forms,
There is a dedicated service for these forms, please book in advance as this takes an entire session. Please email email@example.com or call 01273 676 171, leave a message and we’ll get back to you.
Confidential Advice Line 01273 676 171 (answerphone – please leave a message) or email firstname.lastname@example.org
Please call centre reception for more info on 01273 601 211.
Some basic Welfare Rights advice;
Universal Credit in Brighton and Hove
If you live in Brighton and Hove and make a new claim for any of the following;
Child Tax Credit.
income-based Jobseeker’s Allowance (JSA)
income-related Employment and Support Allowance (ESA)
Working Tax Credit.
You will likely have to claim Universal Credit instead.
Universal Credit is applied for, and managed online. An application for Universal Credit can be made here;
BUCFP have created a guide to assist in making a claim for Universal Credit, it can be downloaded here; uc claim info sheet Feb 2018 update
ESA to UC
If you're on ESA (Employment and Support Allowance) and have to claim UC (Universal Credit), We recommend reading our ESA to UC blog post on the topic HERE
Work Capability Assessment
If you are not fit for work, you can hand in sick notes to the job centre. After 28 days they should send you a UC50 form (this is the equivalent of the ESA50 form for claiming ESA). After filling in the form, you will usually be called in for a face to face medical assessment. Points are scored against descriptors. The following website gives a good outline of these descriptors;
Subject Access Request
Dr Surgeries are required on request to provide you with a copy of your medical records, up to the maximum admin fee of £10. This can provide invaluable support when undertaking a Work Capability Assessment.
PIP, Personal Independence Payment
If you have a long term disability or illness, you may be able to claim PIP. This is paid in addition to other benefits. As with ESA and UC, points are scored against descriptors for PIP. The following website gives a good outline of these descriptors;
Subject Access Request
Dr Surgeries are required on request to provide you with a copy of your medical records, up to the maximum admin fee of £10. This can provide invaluable support when making a claim for PIP.
gov.uk have started the process of automating benefit appeals, there are links to the mandatory reconsideration process here too;
Rightsnet, Resources - https://www.rightsnet.org.uk/resources